The fact that Facebook, Instagram, and WhatsApp all experienced significant issues for around six hours was a major event for many users. In her prepared testimony obtained by CNN on Monday ahead of her appearance before the subcommittee, Haugen said, “I came forward because I recognized a frightening truth: almost no one outside of Facebook knows what happens inside Facebook.”Ĭoncerning the outage, Facebook VP of infrastructure Santosh Janardhan said in a statement Tuesday morning that it wanted to “make clear” there was “no malicious activity,” Haugen is set to testify before the Senate subcommittee on Consumer Protection, Product Safety, and Data Security on Tuesday. The interview followed weeks of reporting about and criticism of Facebook after Haugen released thousands of pages of internal documents to regulators and the Wall Street Journal. Facebook has pushed back on those claims. On Sunday, “60 Minutes” aired a segment in which Facebook whistleblower Frances Haugen claimed the company is aware of how its platforms are used to spread hate, violence and misinformation, and that Facebook has tried to hide that evidence. But the advantages that WhatsApp for Business offers are moot-and the entrepreneurs who rely on it harmed-once the service goes down.Instagram promoted pages glorifying eating disorders to teen accounts There is also a sort of closeness seeing as we are communicating in a private space," says Orji Eke, a fashion designer. It’s become popular with entrepreneurs because customers trust the platform, since "they see the items in real time as we add them to our status.
WhatsApp supports business profiles and virtual catalogs that let customers find information on the products or services they are interested in. Last year, BORGEN magazine reported that over 10,000 people have spoken to MANI since 2016.Īnd when it comes to business, WhatsApp is the preferred platform, over Instagram and Facebook Marketplace. For example, WhatsApp hosts a 24-hour hotline by Mentally Aware Nigeria for people seeking counseling or emergency help. Outages like this not only cease communication, but also put people at risk, as many important services are delivered via the platform. “Everyone around me did." The belief that the instant messaging app wasn’t going to come back caused many to worry, unsure what to do-and how they would communicate-if the rumor turned out to be reality. What if something was happening and she wanted to call me? Or I needed help with something important?” Worse, Peters heard that WhatsApp would be deleted entirely. "That was when I became worried, because WhatsApp is our major means of communication.
I thought it was a network issue until my nephew told me it wasn't," Nkechinyere Peters, who lives in Umuahia, says. "I sent a message to my daughter, and it didn't deliver. When WhatsApp went down in Nigeria, panic ensued, accompanied by rumors that the service would never come back. Having everyone on the same platform can be convenient, but the outage shows that Nigeria’s reliance on the app can be catastrophic-and that it’s time to look into alternatives.
Over 95 percent of Nigeria’s 33 million social media users use the platform. In Nigeria, WhatsApp is the major means of communication with family both at home and abroad, and is also used for business. Though the Facebook outage was an inconvenience for many users in the US and Europe, its effects were felt far more harshly in other areas of the world, where the company and its platforms are utterly dominant. "I ended the day with five orders, and wondered where I was going to start from if WhatsApp stayed down, because that is where all my customers are.” But when I couldn't access it, I began to worry because I had just put up the new items I got on my status and sent a few to my customers," Ibukunle says. "I just started my brand, and I use WhatsApp for Business because it is easy. But on October 5, when WhatsApp was down globally (alongside other Facebook platforms) for eight hours, her business took a big hit. She uses WhatsApp to advertise her products and process orders from customers, typically receiving 20 orders per day. Tomiwa Ibukunle, a 21-year-old entrepreneur in Lagos, Nigeria, started her clothing and accessories business two months ago.
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